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EMPOWER AGENTS TO DELIVER GREAT SERVICE!​​

Long wait times are the classic challenge for customer service with the help of EMAIL TRAY your support agents can deliver keenly targeted improvements for greater customer satisfaction.

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Amazing features delivered

What you get is full value.


With EMAIL TRAY, your support agents can easily view the incoming email related to cases and quickly respond back to customers, we have made sure that the application built to serve the modern-day preferences of a user.

REAL TIME EMAIL NOTIFICATION

Reduce the time between support cycles by getting real-time email notifications in service cloud console.

Measure initial response time​​

Speed is the name of the game. How fast does your team respond to customer emails? Analyze the time elapsed between customer email and your support agent's first response.​

Supports business hours

Email response time calculated based on your organization's hours of operation. For example, if you set your business hours as 8am-6pm, then your email response time will only duration during that timeframe.

100% SALESFORCE-NATIVE

EMAIL TRAY is the 100% Salesforce native solution. Designed for a simple user experience email in customer service process; set up and go with no coding or training required.

POWERFUL ANALYTICS

Customers expect fast service. How are you measuring the performance of your customer support team? With analytics like initial response time, you'll have the data you need to succeed.

You can view snapshots of your whole organization or drill down and see metrics for individual agents.

Use the data to coach your agents and improve your key performance indicators (KPIs).

Easy Customize

With the application configuration tab your administrator can configure the emails visibilities Org wide , user or Profile level

Administrator can filter the unwanted email from configurations.

What Customers Say?

Customers Action

27k

Download App

70k+

Action Plans

90%

Awards Winer

98

Product

EMPOWER AGENTS TO DELIVER GREAT SERVICE!​

Long wait times are the classic challenge for customer service with the help of EMAIL TRAY your support agents can deliver keenly targeted improvements for greater customer satisfaction.

With EMAIL TRAY give your customer support center the tool it needs for fast and effective responses to high volumes of cases submitted through emails, web forms and customer portals. Get the application designed to give you high efficiency and high-quality responses for customer emails!

Customers Action

27k

Download App

70k+

Action Plans

90%

Awards Winer

98

Custom Built

Just what you need when you need more.

Our development team can re-engineer the product to address your specific business problems. If your wish extends beyond what is already there in the off-the-shelf solution, we do have capabilities to customize the solution as per specific business requirements of the user. We engage with the client in end-to-end consulting and delivery process to figure out what would be the best combination that can be tailored for the user.

Pre-launch Offer Price
$1,999/- Only
Per Organization Per year

FIXED PRICE

Per organization per year

LET'S MAKE THIS EASY

Transparent pricing structure
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No hidden charges
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Unlimited user licenses
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Salesforce Security Reviewed code (Risk-free application)
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No functionality based charges – One price for the whole solution
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The quick responsive support team for application related issues

The Experts on Salesforce Platform

You already know about EMAIL TRAY now. Well, we are CloudExped. Our product engineering team possesses the passion and the finesse to craft many more solutions that are meant to be the best in the business. Our engine room consists of talented and professional teams. We could power your business with classy yet technically perfect solutions in Custom Cloud Applications on Salesforce, Enterprise Mobility and End to End Product Development.

Check out our corporate website now and get in touch with our experts..

(+91) 94-038-83884

SNO 12 SNO 502 TO 518, Karve Nagar, Pune, Maharashtra 411052
info@cloudexped.com

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